Privacy Policy
1. Controller
1.1. The controller responsible for the processing of personal data on this website is:
Ms. Elisabet Aranaz
Am Professorfeld 1C3
5023 Salzburg
Austria
T: 0043 664 38 40 687
E: office.emotionalagreement.at
2. Personal Data
2.1. Your personal data will only be collected, processed, and used with your consent or instruction for the agreed purposes, or if another legal basis in accordance with the GDPR exists.
2.2. Only such personal data is collected that is necessary for the performance and processing of services, or that you have voluntarily provided.
3. Website Access / Server Log Files
3.1. When accessing this website, the following data is automatically processed by the web server:
• IP address of the requesting device
• Date and time of access
• Page/file accessed
• Amount of data transferred
• Notification whether the request was successful
• Browser and operating system used
Purpose:
• Technical provision and security of the website
• Error analysis
Legal basis: Art. 6 (1) (f) GDPR (legitimate interest in the secure and stable operation of the website).
Retention period: Log files are usually deleted after a maximum of 30 days, unless longer storage is required to investigate security incidents.
4. Contact (Contact Form, Email, Phone, WhatsApp)
4.1. You may contact me via the contact form on the website, by email, telephone, or WhatsApp.
4.2. Processed data:
When using the contact form:
• First name
• Last name
• Phone number
• Email address
• City
• Message content
When contacting via email, phone, or WhatsApp, the data and content you provide will be processed accordingly.
4.3. Purpose of processing:
• Processing your inquiry
• Communication with interested parties
• Preparation and execution of pre-contractual measures (e.g. preparing offers, scheduling appointments for coaching or equine-assisted training)
4.4. Legal basis:
• Art. 6 (1) (b) GDPR
(performance of pre-contractual measures or contract fulfillment, if your request is aimed at entering into or executing a contract),
• Art. 6 (1) (a) GDPR
(consent, if you voluntarily provide additional information or explicitly request contact via a specific channel such as WhatsApp),
• Art. 6 (1) (f) GDPR
(legitimate interest in responding to general inquiries and presenting my services).
Participation in my services is at your own responsibility; health-related data is only processed if you voluntarily provide it (e.g. to assess suitability for equine-assisted sessions).
4.5. Communication via WhatsApp
If you contact me via WhatsApp, the following data may be processed:
• Name stored in WhatsApp
• Phone number
• Profile picture (if set by you)
• Message content
Note: WhatsApp is a service provided by Meta Platforms. Data may be processed outside the EU (e.g. in the United States). Data processing is also subject to WhatsApp/Meta’s terms and privacy policies.
Use of WhatsApp is voluntary. You may alternatively contact me by email or phone at any time. For data protection reasons, it is recommended not to send sensitive health data via WhatsApp.
4.6. Storage period
Your contact data and inquiries will be stored:
• as long as necessary to process your request and/or
• as long as legal retention obligations exist (e.g. commercial or tax law requirements).
Requests that do not lead to a contract are usually deleted or anonymized after a maximum of 12 months, unless longer statutory retention periods apply.
5. Cookies
5.1. This website uses cookies:
• Technically necessary cookies are used for the operation and display of the website (e.g. language settings or form functions).
Legal basis: Art. 6 (1) (f) GDPR (legitimate interest in a functioning website).
• If analysis, tracking, or marketing cookies are used (e.g. for statistics or marketing purposes), this will only take place based on your consent (Art. 6 (1) (a) GDPR). In this case, you will be informed separately, and you can choose via a cookie banner which cookies may be set.
5.2. You can view which cookies are used and their storage duration in your browser settings. You can also delete cookies or restrict their use at any time.
6. Recipients and Processors
6.1. Personal data will only be shared where necessary for:
• Providing the website (e.g. web hosting provider)
• Communication (e.g. email provider)
• Compliance with legal obligations
6.2. Agreements in accordance with Art. 28 GDPR are or have been concluded with service providers processing data on behalf of the controller to ensure an appropriate level of data protection. No further transfer to third parties or use for other purposes takes place unless required by law or explicitly consented to.
7. Storage Period
7.1. Unless otherwise stated in this privacy policy:
• Personal data is processed only for as long as necessary for the respective purpose
• Afterwards, data is deleted unless legal retention obligations (especially commercial and tax law) apply
8. Your Rights as a Data Subject
8.1. Under the GDPR, you have the following rights (subject to legal conditions):
• Right of access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (“right to be forgotten”, Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR)
• Right to withdraw consent at any time (Art. 7 (3) GDPR)
8.2. You may contact me at any time to exercise these rights. You also have the right to lodge a complaint with a supervisory authority.
In Austria, this is:
Austrian Data Protection Authority
Barichgasse 40–42
1030 Vienna
Austria
9. Voluntary Provision of Data
9.1. Providing personal data via the contact form or other communication channels is generally voluntary. However, where certain data is required for the conclusion or performance of a contract, failure to provide it may make full service delivery impossible (e.g. appointment scheduling, invoicing).
10. Data Security
10.1. Appropriate technical and organizational measures are implemented to protect your personal data against loss, misuse, and unauthorized access.
10.2. This website uses SSL/TLS encryption where available. You can recognize this in your browser by “https://” and the lock symbol. Data transmitted in this way cannot easily be read by third parties.